influence of new technologies in the workplace
One aspect crucial for those who today are profoundly changing the characteristics of the job, working conditions, work experiences, and even the very concept of work is increasing technological innovation, both in production processes of goods and service management is taking place today. In a simple, technological change can be considered as increased automation, from the 60's, the work processes. This change is the rapid advance of computer and telecommunication technologies. For example, the work machine is an increase in autonomy and the complexity of the task while freeing the worker from more routine tasks allowing you more specialized and significant.
The progressive introduction of new technologies results in employees being involved in their management, because they need to perform their jobs. Attitudes towards ICT's are important because they predict the behavior of use and effectiveness of computer use. Results obtained depend on 1) the longer of use, improved attitudes, 2) a higher level of knowledge and training, greater awareness of its usefulness for the task 3) to more training for the management of technological systems developed in the job itself , more positive attitude 4) worse if proliferate emotional reactions like fear or anxiety (beneficial if it leads to attraction, interest ...) or responses such as stress and headache, plus any changes that occur in the workplace can be stressful, especially technological change given its newness 5) as the personal characteristics of young people show more favorable attitudes, while by gender data are not conclusive.
NEW FORMS OF WORK
With new technologies there are new configurations of the working environment. They both have information management and a breakdown of traditional patterns temporary (part-time sharing, flexible hours) and spatial patterns (telecommuting, work at home). Thus, new forms of work such as:
- Teleworking: In this way, the work is far from the headquarters of the company. This brings advantages such as cost savings (in local, lighting, cleaning ...) for the company, reduced absenteeism, more efficient use of time, greater autonomy, greater flexibility to adapt the schedule of leisure activities, better facilities for the care of the family or increased job satisfaction, but also includes certain disadvantages: it decreases social interaction, difficult to coordinate activities, causes changes in monitoring and control systems and finally, change the conditions of work, at home may not be the most appropriate.
- Distributed Work Groups: These are a new form of collaborative work by geographically dispersed work groups, without having to hold face to face meetings. They rely on multiple communications between different computer-assisted places (Eg, by teleconference) and the use of any network or sending and reception of audiovisual signals (such as videoconferencing). This is called Cooperative Systems for Workgroups (GCWS) for those who have developed advanced software products that facilitate planning meetings and decision-making processes in groups, called Systems Group Decision Support (GDSS).
CHANGES IN THE LABOUR MARKET
The automation of work seems to lead to increased unemployment rates in the near future, while long-term economic growth could occur leading to increased employment. What es cierto es que las TIC’s posibilitan una mayor flexibilización e integración de los procesos de producción lo que supone un abandono de la organización fondista y taylorista del trabajo y la búsqueda y utilización de otras más adecuadas para un mercado laboral más flexible.
La introducción de las nuevas tecnologías produce un reajuste de la fuentes de empleo, esto es, el empleo se concentra en los sectores tecnológicamente avanzados y se cree que en los próximos años aparecerán nuevos puestos industriales en empresas consideradas de alta tecnología. Además, el impacto de las nuevas tecnologías puede ser bueno debido al constante producción del Software, que requiere el trabajo systems analysts, programmers, operators and, in general, employment in occupations related to information processing and management. WORK CLIMATE
The working environment is a subjective perception on the set of attributes of the work environment. This can be analyzed from two perspectives: from the point of view of the company and from the standpoint of the individual:
- From the point of view of the company: there are a number of structural and contextual elements that influence the company in the organizational environment: 1) Size: We present an external factor. Is negatively correlated with the degree of employee satisfaction with the activities carried -The larger the organization, fewer tasks per worker, the attraction to other members, the larger, less attractive, "and positively with the perception of inflexibility, the larger, less likely to innovate, change the rules. ..- and bureaucratization of the organization. In conclusion, very large companies is not usually perceived a good working atmosphere [See Annex] 2) Specialization of the task: it shows a negative relationship, as it is associated with more routine, more boredom ... Thus, decentralization may be beneficial in that the worker has a relative autonomy to do their jobs, which will also further increased cohesion, affection, support and openness in situations of conflict. 3) The management and leadership styles: According to Litwin formal and bureaucratic style with emphasis on the formalization and hierarchy produces "a restrictive climate, cold conservative" pro marked isolation and avoidance of conflict. However, a participative style with emphasis on structure, informal relations and friendly cooperation, produced "an atmosphere relaxed, friendly, very informal and personally satisfying." but do which of the two gives better results? If you want to get is maximum performance, it is best use the formal style because it makes workers more productive. But if it is to allow the workers to remain at the company and are satisfied with their job, they used the participatory approach which requires job level and relies on a personal level. An achievement-oriented style and achievement, where high values \u200b\u200bproductivity, innovation and creativity produced a climate in which there is warm relationships, responsibility, rewards and support. The climate is seen as poorly structured, which rewards individual initiative.
- From the standpoint of the individual, the weather is not a good predictor of the type of conduct that members will develop: there is good weather does not necessarily cause the subjects to work harder or better, on the contrary, it is found that bad weather in the individual discourage work by reducing their effort and increasing their desire to leave the company. As an example of the influence of climate, a study was conducted at the Hawthorne factory of the Western Electric Company in 1924. Harvard researchers wanted to study the relationship between illumination and efficiency. To this end, increased light, and observed how effectively workers improve their efficiency. For the same group of people, declined to very low levels of light and found that, contrary to expectations, the effectiveness continued to grow. This is because workers were proud of being studied and therefore tried to impress by being more productive. However, after a time, employees became accustomed to the presence of researchers, declining production to baseline levels. This became known as "Hawthorne effect" and comes on to explain that there was a change in the behavior of the workers before the introduction of a new treatment, usually a new or increased attention away to the extent that such treatment is no longer novel . MOTIVATION
born in 1881 the first school of professional management at the University of Pennsylvania at a time when the U.S. began to appear large companies with many employees that creates the need for management to divide and coordinate the various departments. Two years later, Frederick W. Taylor (1856-1915) began experiments on two steel mills where he developed his philosophy of "scientific management" supported on assembly lines based on skilled labor workers. This brought various consequences: first there was more in less time and better quality, but the workers lost interest in tasks given the monotonicity of them.
In 1911, Hugo Munsterberg , considered by many the father of industrial psychology, warned the managers of the importance of regarding the minds of workers, such as fatigue, monotony, interest, enthusiasm for learning, job satisfaction or reward. Taylor for his part, was the one who made the first reasonably understandable in management philosophies. Redesign the job to achieve greater results for the company and higher wages for workers. In 1903 he published a book called Shop Management in which he explained that managers should encourage workers to prevent the natural tendencies of these "cogieran it easy." Published in 1911 The main I Scientific Management, in which its key principles were the scientific design of working methods to increase the effectiveness and the selection of the best workers they had to train with the best methods. As a mechanical engineer, his main comments focused on the industrial sector. For instance, showed workers how to handle heavy ingots more productively using the breaks: he taught them when to work and when to rest by increasing the productivity of 12.5 to 47 tons moved in a day, representing an increase rather than remarkable. In turn, there was less fatigue and, although they increased wages, costs dropped to one third of a ton.
In 1933 Elton Mayo warned the existence of informal groups and their effects on production, the importance of attitude with employees while maintaining a friendly and comprehensive monitoring and treating people as people and not just human capital.
Among the existing theories and accepted, is that of Abraham H. Maslow who developed a hierarchy of needs of 5 types so that until they meet the needs of an order does not feel the need to satisfy the following in the hierarchy.
These needs form a pyramid at whose base are physiological needs. These are the first priority of individuals and are related to survival, would be food, water, air, rest, shelter ... Once these basic needs, people would worry about the security of keeping the lows and not feel threatened by environmental circumstances. After this step would be the social acceptance, which refers to social needs and the feeling of belonging to a group. Is associated with emotional relationships and the need for love and affection. The fourth step is composed of self-esteem needs, ie the feeling of being respected and have the confidence and the estimation group others in the form of reputation, social status, recognition or importance. Finally, at the top, would the needs of self, that is, the desire of individuals to perform to their full potential.
This theory, despite being widespread, also has some criticism, as not always satisfied needs are less important than the unmet or it is not always necessary to cover the lower needs for higher spending to cover.
Meanwhile, McGregor Maslow integrates into 3 levels: physiological and safety needs, social needs and self-actualization needs. Thus, once covered basic needs, the company must establish a new climate for the satisfaction of higher needs. Thus, the organization is to guide individuals to achieve their own goals and personal growth while direct their efforts toward organizational objectives.
On the other hand, justice and equity theory argues that motivation is a process of social comparison which takes into account the effort and results or rewards received and then compared with the efforts of others. As a result, there is a perception of equity or inequity (justice or injustice). Inequity creates a tension that drives a person to try to reduce this imbalance.
Another theory is that made by Herzberg considering that there are two factors that explain the motivation of workers: those related to the work and its contents (responsibility, autonomy, recognition, interesting work ...) and related to the context in which work is performed and the treatment received (working conditions, wages, social ...). Thus, managers of teams should be amended so that they get a proper motivation of its workers.
The motivation, according Vroom is the result of the value the individual puts on the possible outcomes of their actions and the expectation of its objectives. This theory emphasizes the individuality and variability of the motivating forces, unlike Maslow's theory implicitly generalizes.
theory McClelland believes that the needs of people learning the culture of a society. This is a factor explaining the differences between occupational demands in different countries. For example, in China the wage is very low and can basically meet the primary needs and their strikes are based on work to show the employer what they can do. This approach is unthinkable in Europe, where the satisfaction of basic needs is somewhat insufficient to feel fulfilled. Therefore, the requirements also vary with individuals, also have a strong cultural influence.
The culmination of this relationship of theories about motivation, I would add the theory of complex man Shein, who believes that while individuals tend to meet a number of needs-a basic and other higher-order, the needs met may recur, may change and may be replaced by others. That is, the needs are not only different for different people, but they are also different for the same person as the time or circumstances. Hence the complexity in dealing workers and communication needs to know in every moment of their concerns and needs.
extrinsic motivational factors, ie, dependent on the attitude of the company (refer to the intrinsic content of the work itself) are:
- Employment stability: it will be a motivating factor if the person has such stability the feeling of being competent, that their efforts contribute in some way to the company. That is, job stability is a potential motivating factor.
- Opportunities for advancement and promotion, these opportunities are associated with greater expectation of employment status and social recognition skill, effort of the subject, higher incomes, increased job responsibility and autonomy and the possibility of making tasks more interesting and meaningful. However, this is not motivating for everyone because some people do not want to see increased responsibilities
- Conditions of work: they are all circumstantial aspect that occurs in the workplace, both physical and environmental factors temporary circumstances under which workers perform their work, ie all those elements that are placed around the work without the work itself, all factors that surround it. Would include the availability of material resources and technical knowledge, good physical working conditions (lighting, space, ventilation ...) and time (usually preferred schedules compatible with leisure activities, for example, the Nokia company philosophy is that people feel responsible so you have to do and not so much times, as stated Marieta del Rivero, CEO of the English branch-).
- Ability to participate in the work: the opportunity to participate in the work can become an instrument to meet the needs of self, increasing the sense of competence and personal control. It can also increase the chances of achieving goals, facilitate the identification with corporate objectives and promote a greater involvement in their achievement. However, such participation must be voluntary, since if it is perceived as imposed decrease motivation.
- Social Environment: Refers to the opportunities it can offer the job to interact with peers, customers ... Social interaction is to some a highly valued because it satisfies needs for affiliation and social contact. Here, too, would reflect the motivational characteristics of the working groups as they work together in a group cohesion, participation, collaboration, common goal setting and the generation of interpersonal needs.
- Compensation: Although an important motivational aspect is difficult to determine the potential motivations for people. The money you want because it serves to obtain material goods and to provide social status and prestige. At first, it will be a motivating factor, since it is necessary to meet basic needs and safety. But after reaching an average level of living, salary will not be perceived as a motivating factor, since people may prefer to enjoy what we have to work harder to try to obtain something that sucks. In the end, a person earning a million a day, I will do better with the promise of two. Ie, where a time of high solvency, are other factors such as prestige or recognition those carrying an individual to work.
Therefore, the degree of job satisfaction will be related to a wide range of factors: the degree of autonomy, responsibility for tasks or individuals, the degree of importance of decision making, applied skills, expectations of promotion and business development, personal, work climate ...
APPENDIX: MOTIVATION IN BIG COMPANIES
When a company has a small number of workers, have a direct and close contact is quite simple. However, when an organization reaches considerable size, the relationship with workers becomes more complicated. Creating a good work environment and motivate employees properly is a complex task, but to be carried out so thoroughly. As stated by Francisco Castañar
(CEO of Nestlé Human Resources) to the economic news magazine be an attractive employer is vital for your computer is full of galaxies and their motivation is rather high. " In business, much time is spent on finding the most suitable workers for each position and to make plans for growth in the most talented employees. These they put in difficult situations, must make difficult tasks in shorter time frames because they believe that "it is necessary to place potential employees in positions where they can show their capabilities." The workers must know that the company is committed to them in their promotion plans. The Amparo Moraleda IBM President added "we tried to high-potential people will notice and not just on the payroll" Another example would be Google that the company has 4,183 employees. To motivate them, beyond the monetary reward, it focuses on social aspects: high-service kitchen, laundry, large soft armchairs offices, game rooms, massage, gym, hairdresser, buses, free drinks and snacks ... all factors that make an ideal environment posed an incentive to the time of going to work. These services make workers feel integrated and valued within the company, not to mention the savings that were supposed not to hire such services to others and saving time by not having to travel. Even more, they can spend 20% of their time to develop their own projects, so the possibility of creating new tools is multiplied. To this should be added that Google workers work with programs developed or purchased by the company, so they can know perfectly the problems and weaknesses of these, may file imperfections. Another technological application that has helped improve communication with employees are corporate blogs, adopted the above mentioned companies as Google and Nokia and many others among which are Benetton, General Motors , Boing , Siemens, McDonalds and even the Barbie . Leaving aside the economic benefits that may involve less use of paper or communication to employees, the possibilities of communication and feedback from these sites are a great way to socialize while workers encouraging a greater commitment to the company and results.
Bibliography:
http://es.wikipedia.org/
http://www.blogscorporativos.com/
http://www.eumed.net/cursecon/2/necesidades_sociales.htm
www.gestiopolis.com/canales/gerencial/articulos/18/jerarquia.htm
The organization of the commercial department of Rafael González Muñiz
Psychological theories of motivation and Fany Yessica Aguirre Jardón Cedillo García (UNAM)